Mountain Healthcare
  • Home
  • About Us
    • Our Wishes for MHL
    • Our Principles
    • Our Commitments
  • Our Services
    • Sexual Assault Referral Services
    • Police Custodial Healthcare Services
  • The Team
    • Board of Directors
    • SMT & Head Office
    • Pathway & Support Service
    • SARC Teams
    • Custody Teams
  • Careers
    • Current Vacancies
    • Employer of Choice
    • Staff Incentives
    • Learning & Development
    • Designated Body
  • Training & Events
  • Staff Portal
  • Contact Us

Making a Complaint.

​We aim to offer an excellent and consistent service to all of our clients, customers, and other associates. However, we welcome any concerns or complaints as valuable feedback, which will help us learn from your experiences and make improvements to our service provision.

We encourage you to try to resolve any issues or concerns with us at the time of the incident/concern but, if you are still left unsatisfied with any aspect of our service provision, please let us know so that we can resolve the matter as soon as possible.

You can make a formal complaint in writing to complaints@mountainhealthcare.co.uk or by telephone to our Call Centre - 0330 223 0099.

​You should provide us with:
  • Your full name and address (if you are complaining on behalf of a client, please include their details too).
  • As much information as possible about what happened and when.

Once you have contacted us, we will write to you within 2 working days of receiving your complaint. We may contact you for further information, or we may suggest a meeting to discuss your complaint in more detail. We will investigate the issues raised and respond to you within 14 working days. In some cases, we may need more time to reply. If this happens we will contact, you and let you know. 
Contact Us

0330 223 0099
(Calls may be recorded for training and monitoring purposes)

info@mountainhealthcare.co.uk

First Floor, Station Place, Argyle Way, Stevenage, England, SG1 2AD.
Picture
Picture
Picture
Tweets by MountHealth
Helpful Information

​Accessibility
​Privacy Notice
Website Privacy & Cookies
Gender Pay Gap Information
© 2005 Mountain Healthcare Ltd
Registered in England: 05578727
  • Home
  • About Us
    • Our Wishes for MHL
    • Our Principles
    • Our Commitments
  • Our Services
    • Sexual Assault Referral Services
    • Police Custodial Healthcare Services
  • The Team
    • Board of Directors
    • SMT & Head Office
    • Pathway & Support Service
    • SARC Teams
    • Custody Teams
  • Careers
    • Current Vacancies
    • Employer of Choice
    • Staff Incentives
    • Learning & Development
    • Designated Body
  • Training & Events
  • Staff Portal
  • Contact Us